Refund policy

Return & Refund Policy

Thank you for shopping at Shoptrends! We want you to be completely satisfied with your purchase. If you are not entirely happy, we are here to help.

1. Return Window

You have 3days to return an item from the date you received it. If 4 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • It must be unused and in the exact same condition that you received it.

  • It must be in the original packaging, with all tags attached.

  • You must provide a receipt or proof of purchase.

3. Non-Returnable Items

Certain types of items cannot be returned. These include:

  • Perishable goods: Food, flowers, or plants.

  • Custom products: Personalized or made-to-order items.

  • Personal care goods: Beauty products, intimate apparel, or sanitary goods.

  • Digital products: Downloadable software, digital files, or gift cards.

  • Clearance items: Only regular-priced items may be refunded; sale or clearance items are final sale. (Delete this if you accept returns on sale items).

4. How to Initiate a Return

To start a return, please contact us at [Your Support Email] with your order number and the reason for the return.

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

5. Return Shipping Costs

  • Customer Responsibility: You will be responsible for paying your own shipping costs for returning your item. Original shipping costs are non-refundable.

  • Deductions: If you receive a refund, the cost of the return shipping label will be deducted from your total refund.

Note: If you are returning an item over 10k, we highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

6. Refunds Process

Once we receive and inspect your returned item, we will notify you via email. We will also inform you of the approval or rejection of your refund.

  • If approved, your refund will be processed automatically to your original method of payment within [7-10] business days.

  • Please remember it can take some time for your bank or credit card company to process and post the refund to your account.

7. Exchanges

We only replace items if they are defective, damaged, or if the wrong item was sent. If you need to exchange an item for the exact same product, contact us at mail.shoptrends@gmail.com

8. Damaged or Defective Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • Email: mail.shoptrends@gmail.com

  • Phone: 03218593997

  • Business Address: lucky deri road gulbahar no peshawar